Introduction

Thank you for choosing Florence Jetset. We take pride in offering quality products, but if you are not fully satisfied with your purchase, we are here to help. Please review our return and refund policy below.

Return Eligibility

• You may request a return within 10 days of receiving your order.
• Items must be returned in their original packaging, unused, and in the same condition as when received.
• Returns are accepted for defective, damaged, or incorrect products only.

How to Request a Return

To initiate a return, please contact us at [email protected] with the following details:

• Full name
• Order number
• Reason for return
• Photos or videos if the product is damaged or incorrect

Our team will review your request and provide instructions for the return process.

Refunds

• After receiving and inspecting the returned item, we will notify you of the refund status.
• If approved, your refund will be processed in cash at the time of product pickup or replacement.
• Please note that all refunds are made in cash only — we do not process refunds via bank transfer or online methods.

Non-Returnable Items

We do not accept returns on:

• Items that have been used or damaged by the customer
• Items returned after the 10-day period

Contact Us

For any questions or concerns regarding this policy, you can reach us at [email protected].