Introduction

Welcome to Florence Jetset. We are dedicated to ensuring a smooth delivery experience for all our customers. Please read the following shipping policy for important information about how we handle your orders.

1. Cash on Delivery (COD) Only

Florence Jetset exclusively operates with Cash on Delivery (COD). This means you will pay in cash when your order is delivered. No other payment methods are currently available.

2. Order Confirmation

After placing an order, you will receive a confirmation email or message with all relevant details. Please check this carefully. If you do not receive confirmation within 24 hours, contact us at [email protected].

3. Order Processing Time

All orders are processed efficiently within 1-3 business days. Once your order is ready for shipment, you will receive a notification with estimated delivery times.

4. Delivery Timeframes

Delivery timelines depend on your location. Although we aim for timely deliveries, please allow extra time for deliveries to remote areas.

5. Service and Delivery Areas

We deliver to a wide range of locations. If your address is outside our service area or if delivery is not possible, we will contact you directly to discuss possible solutions.

6. Receiving Your Order

Please make sure an authorized person is present at the delivery address to accept and pay for the order. If delivery cannot be completed, we will contact you to arrange a new delivery attempt.

7. Issues with Orders (Damages or Mistakes)

If your order arrives damaged, defective, or incorrect, contact us immediately at [email protected] with relevant order details and photos if necessary.

Contact Us

If you have any questions about your shipment or delivery status, please contact us at [email protected].